Question 1

How much does snow removal cost?

Accepted Answer

Our pricing varies based on the service package you choose. Per-visit services range from $40-90, while seasonal contracts range from $500-850. We offer transparent pricing with no hidden fees. Contact us for a personalized quote based on your property size and needs.

Question 2

When do you clear the snow?

Accepted Answer

For seasonal contract customers, we typically clear snow early in the morning (between 5-7 AM) so your driveway is ready before you need to leave. Premium package customers receive priority clearing by 7 AM. Per-visit customers can schedule service at their convenience.

Question 3

What areas do you serve?

Accepted Answer

We serve Kelowna, West Kelowna, Lake Country, and surrounding areas in the Central Okanagan. If you're unsure whether we service your area, please contact us and we'll let you know.

Question 4

Do you offer senior discounts?

Accepted Answer

Yes! We offer a 10% discount for seniors (65+) on all seasonal packages. We understand that many seniors are on fixed incomes and may have difficulty clearing snow themselves, so we're happy to help.

Question 5

What if I'm not satisfied with the service?

Accepted Answer

Your satisfaction is our priority. If you're not happy with our work, simply let us know and we'll come back to make it right at no additional charge. We stand behind our quality guarantee.

Question 6

How do seasonal contracts work?

Accepted Answer

With a seasonal contract, you pay one flat rate for the entire winter season (typically December through March). We'll clear your property every time it snows, with no per-visit charges. This gives you peace of mind and predictable costs all winter long.

Question 7

Are you insured?

Accepted Answer

Yes, we carry $2 million in commercial general liability insurance. This protects both you and us in the unlikely event of property damage or injury. We can provide proof of insurance upon request.

Question 8

What happens if my driveway isn't cleared?

Accepted Answer

We monitor weather conditions closely and have backup equipment and staff to ensure reliable service. In the rare event we can't make it to your property, we'll contact you immediately and reschedule at no charge. For seasonal contract customers, we guarantee service.

Question 9

Do you use salt or ice melt?

Accepted Answer

We offer eco-friendly, pet-safe ice melt products as part of our Standard and Premium packages. These products are effective at melting ice while being safer for pets, plants, and the environment than traditional rock salt.

Question 10

Can I cancel my seasonal contract?

Accepted Answer

Seasonal contracts are for the full winter season. However, we understand that circumstances change. If you need to cancel, please contact us to discuss your options. We'll work with you to find a fair solution.

Question 11

How do I pay for services?

Accepted Answer

We accept e-transfer, credit cards, and pre-authorized payments for seasonal contracts. For per-visit services, payment is due upon completion. Seasonal contracts can be paid in full or in monthly installments.

Question 12

What if it only snows a little bit?

Accepted Answer

For seasonal contracts, we typically have a trigger depth (usually 2-3 cm) before we clear. This prevents unnecessary visits for light dustings. For per-visit customers, you decide when you want service. We're happy to discuss trigger depths with you when setting up your contract.

Question 13

How do I choose a snow removal service provider?

Accepted Answer

When selecting a snow removal company, look for these key factors: (1) **Proper Insurance** - Ensure they carry at least $2M in liability coverage to protect your property. We carry $2M commercial general liability insurance. (2) **Reliability & Track Record** - Check reviews and ask about their service guarantee. We offer a quality guarantee and have championship-level reliability. (3) **Local & Owner-Operated** - Local businesses are more accountable and invested in the community. Forster Snow Removal is owned and operated by Joey Forster, a Kelowna community leader. (4) **Transparent Pricing** - Avoid companies with hidden fees. We provide clear, upfront pricing with no surprises. (5) **Equipment & Backup Plans** - Ask about their equipment maintenance and backup systems for heavy snowfall. (6) **Contract Terms** - Read the fine print and understand cancellation policies. We're always transparent about our terms and work with customers if circumstances change. (7) **Customer Service** - Choose a company that communicates well and stands behind their work. We're available to answer questions and will come back if you're not satisfied at no extra charge.

Question 14

Why should I choose Forster Snow Removal over other companies?

Accepted Answer

What sets us apart: **Owner-Operated Excellence** - You're not dealing with a franchise or large corporation. Joey Forster, a national squash champion and Kelowna community leader, personally oversees every aspect of the business with championship-level dedication. **Fully Insured & Professional** - We carry $2M liability insurance and use professional-grade equipment. **Quality Guarantee** - Not satisfied? We'll come back and make it right at no extra charge. **Local & Accountable** - We live and work in Kelowna. Our reputation in this community matters to us. **Transparent Pricing** - No hidden fees, no surprises. You know exactly what you're paying for. **Eco-Friendly** - We use pet-safe, environmentally friendly ice melt products. When you choose Forster Snow Removal, you're choosing reliability, professionalism, and a company that truly cares about your satisfaction.

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